Support
Need help with genfit? Use the options below.
Contact us
Email: support@gen-health.app
We typically reply within 1–2 business days.
Account access
Accounts are created by your gym or our team. There is no public self‑service sign‑up in the App.
- If you cannot sign in, contact your gym first — they provide your account.
- If your gym confirms your account should work and you still need help, email us at support@gen-health.app.
Cost and current features
The App and all of its digital features are free. There are no in‑app purchases, subscriptions, premium features, or paid digital content. A gym may separately charge for real‑world membership, facilities, or in‑person services; those charges do not unlock anything in the App.
The App can read and write Apple Health (iOS) and Health Connect (Android) data, use the camera to scan meals and gym check-in codes, use your photo library for your profile picture, and send you notifications for rest timers and workout reminders. Each of these is optional and asks for your permission first. The App does not access your location, contacts, or microphone.
In the App
From Profile you can:
- Edit your fitness profile
- Sign out
- Delete your account and associated app data (requires password confirmation)